Welcome! We are building LemonHelp, a rapid-response, multilingual online therapy platform.
For patients: We make it easy to find a therapist or a counsellor who meets your personal criteria and connect with them on your own schedule.
For therapists: Build and expand your practice with us!
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FAQ for patients
FAQ for therapistsWhy do I need therapy?
From overcoming anxiety and depression to career struggles to relationship issues, therapy is an effective tool to help improve the quality of your life.
How soon do I get an appointment with a therapist?
Our matching algorithm will offer you the earliest available appointment. Some therapists offer same-day appointments, and you can always refine your search criteria to find all available specialists for your dates.
Can I speak with a therapist in my mother tongue?
Absolutely. Our mental-health professionals offer services in multiple languages, and many of them specialize in working with expats and recent immigrants.
How many sessions do I need?
The number of sessions will depend on the issue(s) you are grappling with, and the objectives for treatment. You can always discuss the length of your treatment with your therapist.
How long is a session with a therapist?
You may choose between the full clinical hour (50 minutes) and half an hour (30 minutes).
What happens if I don’t like the therapist I got matched with?
We will be happy to find you another specialist.
How expensive is therapy?
LemonHelp offers services suitable to any budget.
How do I pay for my therapy sessions?
Payment is required to confirm your booking. LemonHelp will charge your credit card or PayPal account before the session begins, and automatically send a receipt to your email.
What happens if I need to cancel or reschedule a session?
You can cancel or reschedule your sessions through your LemonHelp account, yet if you cancel or reschedule a session with your therapist less than 24 hours before the session begins, you won’t be reimbursed.
Can I text with my therapist?
At this point, LemonHelp does not offer text-based therapy. Please check back later :-)
Can I find a psychiatrist?
Currently, LemonHelp does not offer psychiatric appointments.
Can I get a prescription for a drug that I know I need?
Depending on your location, different specialists may be authorised to prescribe medications. For instance, in most Canadian provinces, only psychiatrists, nurse practitioners and family doctors are licensed to prescribe medications. On LemonHelp, you can book a meeting with a nurse practitioner and inquire about the medication you need. The final decision to prescribe any medical treatment rests with your provider.
For mental-health professionals: Grow and thrive with us!
FAQ for therapists
I have an established practice. Why should I join LemonHelp?
One of the biggest challenges every therapist faces is to secure a steady stream of clients. LemonHelp offers a registry of mental health professionals, so patients can find you more easily. We also promote our therapists through advertising.
What is your compensation package?
You establish your own fees, and work with the patients on your own schedule. Some therapists prefer a lower load, while others choose to see eight patients a day. You can make as much as you want to.
Will I get paid monthly?
Yes. Once you have registered with the platform and started seeing patients, you will receive payments every four weeks.
What are your fees?
LemonHelp takes 20% per session.
How many patients will you send me?
You will use the Google Calendar feature to mark the dates and times when you are available to see patients. Our algorithm will make appointments for these exact slots.
Should I work for LemonHelp full-time or part-time?
That is up to you. Some of our therapists use LemonHelp to earn some extra money, while others build their entire practices and grow with us.
How do you vet your therapists?
To register with us, a therapist must prove that they are licensed to practice in the regions they plan to work in. These requirements vary greatly by the region. For example, in some Canadian provinces and the U.S. states, the documentation package may include a diploma or a degree from a postsecondary institution, proof of the completed clinical hours, and the licenses. We also check each therapist for ethical violations and past and current disciplinary actions.
What if I need to reschedule or cancel a session?
We ask you to commit to your patients. However, if the need to postpone or cancel a session arises, you can do this through your profile.
What if I feel that I can’t work with this specific patient?
You can choose to transfer the patient to another therapist on our platform. If you have an issue finding the right specialist for a specific patient, we will be happy to assist you.
What should I do if a patient tells me something that requires a police involvement?
The consent form explains to the patients that all information regarding the past or planned crimes may be shared with the law enforcement.
What if I think that my patient is in danger?
The safety protocol will be shared with you as part of the onboarding process with the platform.